Help & support
Answers to common questions about Bars & Bells. Can't find yours? Send an email and include your iPhone model and iOS version.
Email support
Common questions
How do I unlock all the gear?
Tap the sliders button at the top right to open Your gear, then tap Unlock all gear. It's a one-time payment, shown in your own currency, with no subscription. The bodyweight program stays free.
I already paid. How do I get the unlock on a new phone?
Sign in with the same Apple Account, open Your gear and tap Restore purchase. The unlock is linked to your Apple Account, not to one device.
Can I get a refund?
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
Which gear does the app support?
- Adjustable or fixed dumbbells
- Wall bars (Swedish ladder) with a pull-up bar
- A doorway or wall-mounted pull-up bar
- Loop resistance bands
- Bodyweight only: a floor or mat, a wall, a towel and a door frame
How do I change my gear?
Open Your gear with the sliders button at the top right and tick what you have. Your plans and muscle workouts update straight away.
The "rest is over" notification doesn't appear.
Open the iPhone Settings app, go to Notifications → Bars & Bells and turn on Allow Notifications. Inside the app you'll still hear a beep and feel a tap when rest ends.
Does it work offline?
Yes. Every exercise and animation is built into the app. You only need a connection to buy or restore the unlock.
Is my history backed up or synced?
Your plan, gear and history are saved on your device only. They aren't synced between devices yet, and deleting the app removes them.
How do I see the getting-started guide again?
Open Your gear and tap How Bars & Bells works at the bottom.
Train safely
Warm up before every session, use a weight you can control for every rep, and stop if anything hurts. Check with a doctor before starting a new exercise program, especially if you have an injury or a health condition.